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PLEASE READ
ALL OF THESE IMPORTANT POLICIES
BEFORE ADMITTING YOUR PET
RESERVATION
CANCELLATION POLICY
Our
boarding facility has limited space and is frequently at
100% occupancy. This forces us to turn potential boarders
away. When clients pick-up their dogs early, cancel reservations,
or change reservations without adequate notice (at least
48 hours), it is frequently too late for us to fill the
space that we reserved for them because the boarders that
we turned away have already made other arrangements. This
causes us to lose a tremendous amount of income. Due to
the loss of revenue as a result of no-shows, untimely cancellations,
schedule changes, and early pick-ups, we have implemented
the following cancellation policies.
GENERAL CANCELLATION POLICY
ALL RESERVATIONS MUST BE SECURED BY A VALID
CREDIT CARD
We require
at least 48 hours notice for cancellations or reservation
schedule changes. When we are unable to re-book the space
that is reserved for your dog due to inadequate notice we
will charge your credit card a $25.00 cancellation fee for
each run reserved. Clients that fail to provide us with
at least 24 hours notice for early pick-ups will be charged
for the entire scheduled reservation.
PREMIUM
DATE AND HOLIDAY CANCELLATION POLICY
ALL RESERVATIONS MUST BE
SECURED BY A VALID CREDIT CARD
All reservations made for any holiday, holiday weekend,
or premium date require a per run
$25.00 NON-REFUNDABLE DEPOSIT
Clients that cancel holiday reservations without at least
5 DAYS NOTICE
WILL AUTOMATICALLY FORFEIT THE DEPOSIT
Clients that cancel holiday reservations or premium date
reservatiions with less than 24 hours notice will be charged
for the entire booked reservation.
NO EXCEPTIONS
PREMIUM DATE
AND HOLIDAY EARLY PICK-UPS OR RESERVATION CHANGES
Clients
who reserve space for holidays that fail to provide us with
at least 48 hours notice for early pick-ups will be charged
for the entire scheduled reservation. In addition, clients
who make changes to reservations without providing us with
at least 48 hours notice will be charged our regular daily
rate for any days that the space reserved remains vacant.
We are sorry that it has become necessary to implement such
a strict cancellation policy; however, we cannot continue
to incur the tremendous loss of revenue do to untimely cancellations,
early pick-ups, and reservation schedule changes.
AFTER HOURS SERVICE POLICY
Our
regular business hours are from 9:00 AM to 7:00 PM Sunday
through Friday. We are closed on Saturday and Holidays.
Special arrangements can be made for before or after hour
drop-offs or pick-ups. A $25.00 fee will be charged for
any drop-off or pick-up that occurs during non-business
hours AND any such service must be prearranged. No service
will be provided on Holidays. Also, no service will be provided
before 8:00 AM or after 9:00 PM. Please understand that
while we do appreciate your business, we also have a family
life, so please don’t ask us to make exceptions to
this policy.
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